Creative Solutions Consultant

New York, United States | Customer Success | Full-time | Fully remote

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We are looking for a Solutions Consultant in the US east coast region, who will be responsible for post-sales support for Celtra Brand clients, through onboarding, creative enablement, and ongoing assistance, with the ultimate goal being to enable the client on our Celtra Creative Automation platform in line with their business requirements. Our client portfolio ranges from successful disruptor startups to large global enterprises across various industry verticals.

Solutions Consultants are trusted advisors to our new and existing clients, bringing extensive product knowledge, ecosystem expertise, and best practices. Together with Customer Success Managers, you will lay strong foundations for the long-term success of our clients. As a Solutions Consultant, you will show a strong passion for Celtra and everything we represent. You will strive for creative excellence and enjoy the excitement of taking on unique client challenges from production scaling to improving workflow efficiency. You'll be a true subject matter expert and be consulted internally on your thoughts towards new product features and improvements oin the platform.

We’re creating the Creative Automation space, enabling globally recognized brands to scale and differentiate the production of their digital content like never before. As a member of the Post Sales Solutions team, you will work directly with world-class clients such as Unilever, Spotify, Adidas, Twitter, and WNBA (to name a few) , their marketing and design teams, and enabling them to scale creative production. The creative challenges across markets and language, production challenges across workflows and teams, and collaboration challenges across globally dispersed teams have been incredibly exciting to solve. We’re learning something new everyday, join us!

Responsibilities

  • Develop and maintain expert knowledge of the Celtra platform to support clients, partners, and internal teams at the end to end process of using our software
  • Deliver online and in-person training and enablement sessions
  • Drive adoption of the Celtra platform and its products, features among the client’s creative teams and partners
  • Be point contact for client’s creative teams and partners, building strong relationships by providing consultation, support and training
  • Assist partners in interpreting creative briefs and enabling them to create those within Celtra capabilities by education and hand-holding
  • Drive clients to implement best-practice processes for ad design and build
  • Maintain accurate records of clients in Celtra’s internal systems as well as work closely with regional Customer Success Managers.
  • Operate productively with other teams like sales, product, engineering, marketing, and others to ensure holistic customer success
  • Able to travel within the US to support multiple client offices (once circumstances allow traveling and in-person meetings)

Qualifications

  • 2+ years experience in B2B SaaS enablement role.
  • Self-driven and self-educating individual with excellent organizational skills
  • Comfortable in front of large audiences, to present and represent Celtra in line with client’s business needs
  • Faultless communication (both written and verbal) & interpersonal skills
  • Experience in educational roles (trainer, workshops, webinars, etc.) and enabling clients with software platforms
  • Expert in Photoshop and similar design tools; expertise in animation and video editing tools is a plus
  • Aptitude for creative & analytical thinking
  • Experience with conceiving, designing, and building digital campaigns
  • Experience working closely with or within creative/production agencies and a strong knowledge of their business practices
  • Organized and able to communicate back to the organization on status, progress, and blockers
  • Passion for succeeding and overachieving in any role
  • Ability to multi-task within a fast-paced environment
  • Strong attention to detail and a team player

 

About Celtra

Celtra helps creative and in-house marketing teams design, approve, and deliver digital creative across the ever-growing number of campaigns, markets, designs, and variants. Celtra’s Creative Automation Software for Marketing helps brands move faster than ever while dramatically scaling content production. Companies like adidas, Spotify, Unilever, Lululemon, YETI, and hundreds more partner with Celtra to cut production costs while increasing efficiencies and output in the cloud.

If you have an interest in a company who’s interested in both your wellness and your wallet (medical, dental, vision, parental leave, education, fitness, commuter, 401k... you get the picture), you should apply. Celtra is remote first company with hubs located in Boston (MA), New York City, London (UK), Singapore, and Ljubljana (SI). For more information, visit Celtra at http://www.celtra.com or @CeltraMobile on Twitter.

 

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