Creative Product Specialist, Customer Success - EMEA

London, England, United Kingdom Full-time

We are looking for a Creative Product Specialist who will be responsible for supporting global Brand clients for Celtra, through training and on-ongoing creative customer support, with the ultimate goal being to enable the client on our AdCreator platform in line with their business requirements.

Using your creative design skills, you will be able to help partners create beautiful ads that deliver strong results. With your analytical thinking, you will be able to help clients interpret the analytics data proving those results. You will also be able to inspire clients to take full advantage of Celtra’s dynamic capabilities solution and inform their creative with data.

As a Product Specialist, you will show a strong passion for Celtra and everything we represent. This role will require you to share best practices, provide high-quality training and enablement, and become a trusted advisor to our client’s creative team and partners. You will support Celtra’s continued growth by helping partners to understand the value of the Celtra platform and the rich, interactive advertising possibilities it enables. This expert guidance will enable your partners with the knowledge and expertise to build a vibrant business using the AdCreator platform. Working with a wide variety and a large number of clients, brands and creative you will develop deep expertise in mobile first, cross-screen HTML5 digital display and video advertising and use this to contribute to the development of materials and programs for the further education of the market.

Job Responsibilities

  • Expert in mobile first, cross-screen digital display and video advertising and evangelist for rich, engaging, interactive, beautiful HTML5 creative powered by Celtra’s AdCreator capabilities
  • Drive adoption of the Celtra AdCreator platform and it’s products, formats, features among the client’s creative teams and partners
  • Be point contact for client’s creative teams and partners, providing consultation, support and training
  • Regular travel to client’s creative teams and partners to provide consultation, support and training in line with client’s business needs
  • Assist partners in interpreting creative briefs and enabling them to create those within Celtra capabilities by education and hand-holding to produce ads that look good and perform well
  • Deliver online and in-person training and enablement sessions
  • Drive clients to implement best-practice processes for ad design and build
  • Maintain accurate records of clients in Celtra’s internal systems as well as work closely with regional CS teams and Client CSM
  • Maintain excellent up-to-date expert knowledge of Celtra’s AdCreator platform
  • Work closely with product, sales, creative, CS, ad operations and other teams to ensure holistic customer success
  • Able to travel considerably within Europe to support multiple client offices

Skills

  • Self-driven and self-educating individual with excellent organisational skills
  • Comfortable in front of large audiences, to present and represent Celtra in line with client’s business needs
  • Organised and able to communicate back to the organisation on status, progress and blockers
  • Expert in Photoshop and similar design tools; expertise in video editing tools is a plus
  • Aptitude for creative & analytical thinking
  • Superb educational, client facing & presentation skills
  • Experience with conceiving, designing, building digital display and video ads on smartphone, tablet & desktop devices
  • Experience working closely with or within creative/production agencies and a strong knowledge of their business practices
  • Experience in educational roles (trainer, workshops, webinars etc.) and enabling clients with software platforms
  • Faultless communication (both written and verbal) & interpersonal skills
  • Passion for succeeding and overachieving in any role
  • Ability to multi-task within a fast-paced environment
  • Strong attention to detail and a team player
  • BA/BS preferred with strong academic achievement

Good to have

  • Proficient in Javascript
  • Experience with Action script development
  • Understanding of HTML5 display and video advertising marketplace
  • Familiar with commercial 3rd party display ad serving platforms such as DFA Studio, MediaMind, Flashtalking etc
  • The ideal candidate will also have some Pre-Sales experience